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Ceramic Tile | Porcelain Tile & Stone Frequently Asked Questions

Bay Area CA | Concord CA | San Ramon CA | San Francisco CA | Walnut Creek CA | Danville CA

  • How can we purchase tile & Stone from you?
Mac floor sell to the general public, contractors, designers and others from showrooms or our nation wide network distribution center.
  • How Can I order tile & samples on line?
Yes, you can go to www.MacFloor.com fill up inquiry form.
  • How long it take to receive sample(s)?
Samples will send between 2 to 5 day
  • How do I check if you have a specific product?
Call us @ 925-866-2200 to ask us or send your request by email info@macfloor.com
  • Can I drill a hole in tile?
Yes you can, we at MacFloor recommend using the diamond drill bit for the area.
  • When do I need to reseal the grout joints?
Test with put drops of water on the grout, if the water absorbs into the grout, it is the time to reseal the grout joint. If the water stand on the grout joint seal is okay.
  • Can the tile floor crack if something drop on it?
Tile is real durable, unless the object is real heavy & sharp.
  • How can the broken tile be replaced?
You have to remove grout around tile area, break the tile by using tools such as hammer and chisel remove the tile, scrape the area of glue or mortar. Replace the tile and re grout. Make sure you have safety tool such as goggles and others.
  • Does MacFloor sell recycled and environment friendly tile products?
Yes, we sell also recycled and environmentally friendly from major manufacture in U.S. and other Countries.
  • What is octagon tile means?
A tile with the corners cut off at a 45 degree tile is an Octagon tile or 8 sided tile
  • What is diagonal tile means?
A tile floor laid on the floor at a 45 degree angle is considered a diagonal floor.
  • What is hexagon tile means?
A hexagon tile is a tile with equal sides at 45 degrees or 6 sdided tile.
  • What is "COF" mean?
COF or Coefficient of Friction is a factor to determine the relative slip resistance of tile.
  • Can tile be used on the floor?
Yes, the wet area you should install porcelain tile.
  • What type of tile can be used outdoors?
Real porcelain tile can be used outside.
  • What do I use to wash and clean the tile?
Clean glazed wall tiles with using a damp cloth or sponge with a non oil-based household cleaner. Vacuum glazed floor tiles regularly to remove dirt and other gritty particles. Do not to use ammonia, it may change the grout color.
  • How do I Clean Quarry Tile?
The best cleaner for removing cement residue on unglazed ceramic, mosaic or quarry tile is Sulfamic acid.
  • What can I use to clean grout?
For periodic deep cleaning of grout, a concentrated tile and grout cleaner should be used. Concentrated tile and grout cleaner is mixed with water, much like any common household cleaner. The floor should then be mopped and rinsed. Tile and grout cleaners are also available in a spray and wipe version. It is important to use a product specifically designed for grout and tile cleaning as other chemicals can bleach or stain grout.
  • What is used to remove grout haze from tile?
Most grouts today are polymer modified, which means they have a latex in them. Use a latex grout film remover to clean the grout haze from the tile. Do not use muriatic acid.
  • When should you clean a mosaic tile installation?
Each selection of mosaic tile should be cleaned when completed.
  • What is maximum deflection under stone tile?
The maximum deflection in sub floor is 1/720 of the spans up to 14 feet.
  • What should I use to clean the joint seam of counter top?
Use 00 grade or 000 grade steel wood and sanding block work abrasive parallel to joint
  • What is lath?
Lath used as a backing for tile should be flat – expanded type and the weight of lath should not be more than 2.5 pounds per qyd.
  • When using lath in tile installation how much lath should be overlapped?
Metal Lath must be lapped 2” on all side.
  • What is the recommended mix ratio of mortar mixes for floor?
1:5 (1 part of water: 5 parts mortar)
  • Who do I use to install ceramic tile?
Thin set or Adhesive
  • What is grout?
Grout is the material which is uses to fill the joint between tile and stone. Grout typically contains cement which is an alkaline and reacts with acids and acids are not recommended to clean grout.
  • How to remove the cement residue found on unglazed ceramic mosaic tile?
The best cleaner removing residue is usually a mixture of one pound of sulfuric acid crystal to 5 gallons of water. Note: tile must be curved and follow the instruction before you use it.
  • How to protect the tile & stone grout?
Before you used the new floor and have traffic and before you drop coffee, spills to crout needs to be protect by using the sealer.

Grout is similar to concrete driveway. It is porous and it is easy to stain.

The tile and stone grout needs to sealed with high quality penetrate grout sealer. Grout sealer can protect and save your tile, slate, and stone and also protect your investment for the years to come.

McCurley’s Floor Center, Inc. & MacFloor offer the finest tile and stone cleaner and sealer products since 1973. In addition to our national distributor channels, you can find Tile and Stone products including floor tile, wall tile, glass tile, porcelain tile, metal tile, mosaic tile, water jet medallion slate, granite tile, travertine, limestone, tumbled stone, tile and stone cleaner & maintain products, grout, tile adhesive, thin-set and many more in our showrooms in the San Francisco Bay Area, San Ramon and Concord. These showrooms display a large selection of tile and stone products available for instant purchase or to be shipped nationwide.

McCurley’s Floor Center is licensed, bonded, and insured, and our in-house installers have knowledge and experience for any tile and stone products. Our professional staff can help you with any tile and stone or any other flooring project from sample selection to free estimates and consultation to delivery and flooring installation. McCurley’s Floor Center offers installation in many areas. At MacFloor and McCurley’s Floor Center we specialize in green and environmentally-friendly tile and flooring products designed for sustainability. Come visit us and see our line of tile and stone today!!

Request a price quote or in-home-office free estimate on your Tile and Stone Flooring

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